FAQs

Have a question but don’t see the answer here? Feel free to e-mail us or call us at 214-810-1898.

General

  • Prestonwood Health is an outpatient psychiatry clinic located in Plano, TX, serving the greater Dallas-Fort Worth (DFW) metroplex. We currently have three board-certified psychiatrists in our practice. Learn more about us here.

  • Our general clinic policies can be found here.

    Prior to beginning treatment, you will be asked to consent to our policies. If you have any questions about our policies, please contact us.

  • Yes! Prestonwood Health is currently accepting new patients. If you would like to work with us for your mental health care, please click here to request an appointment.

Payments, billing, and insurance

  • Yes, we are in network with several commercial insurance plans, including Blue Cross Blue Shield of Texas, Optum/United Healthcare, Aetna, and traditional Medicare.

  • Unfortunately, health insurance is complex, and some insurance plans do not cover mental health services or have specific exceptions or "carve-outs" for mental health providers. You can always call the number on the back of your insurance card and ask if a specific provider is in-network.

    You are welcome to submit our intake form with your insurance information, and we will let you know whether our services are in-network or not. Please note that verification of coverage and benefits is not a guarantee of payment and actual benefits can only be determined after the carrier receives a claim.

  • Yes, we offer self-pay rates for those who wish to self-pay for services. These rates are comparable to similar self-pay rates charged by other psychiatrists in the area. Please click here to see our self-pay rates.

  • In order for us to be fully dedicated to the protected time set aside for your appointment, we charge a small fee for cancellations made on short-notice and no-shows to visits. This fee is waived for the first occurrence. These policies are typical of many medical practices. Please click here to see our full policy on no-shows and cancellations.

Scheduling and clinical

  • Yes, you need to schedule an appointment before being seen at Prestonwood Health. We do not offer “walk-in” or same-day appointments. To request an appointment, click here.

  • At this time, Prestonwood Health does not offer telehealth or virtual visits, though we plan to do so in the future. Please speak with your provider if you would prefer to be seen virtually.

  • Yes, medication management is an important component of mental health treatment for many people. Your psychiatrist will meet with you, complete a comprehensive evaluation, and recommend a treatment plan, which may include medications, psychotherapy, and other treatment modalities.

  • Yes, under certain circumstances. In order to ensure that controlled substances are prescribed and monitored in the safest way possible, we have policies specific to these types of medications. Please click here to see our full controlled substance policy and contract.

  • This depends on a number of factors including your symptoms and your response to treatment. Typically, follow-up visits range from monthly to every three months.

  • Yes, psychotherapy or talk therapy is an important component of mental health treatment, and we incorporate therapy into our medication management visits.

    If you would like to do psychotherapy only, or would like to focus on therapy to a greater extent than medication management, please let us know when you submit the intake form so that we can match you to a provider who can best suit your needs.

  • If you have a preference for or received a referral to see a specific provider, we will do our best to accommodate your preferences. Please indicate your preference on our intake form. As our providers have different schedules, we may not be able to accommodate your request depending on your scheduling availability.

Scope of services

  • No, court-ordered evaluations and evaluations for court-related reasons are most appropriately performed by a forensic psychiatrist. In order to receive the best possible evaluation, we strongly recommend seeking a forensic psychiatrist for these services.

  • No, Prestonwood Health psychiatrists do not provide ESA letters.

  • We may be able to, at the discretion of your psychiatrist and in certain circumstances. Please note that these types of requests inherently require an agreement between you and your doctor about your condition and the need for the accommodation. For this reason, we are not able to accommodate these requests without prior discussion with your psychiatrist. Please click here to see our full policy related to these kinds of accommodations and requests

  • At this time, Prestonwood Health does not offer transcranial magnetic stimulation (TMS).

  • At this time, Prestonwood Health does not offer any ketamine-based treatments, including Spravato (esketamine) or ketamine infusions.

  • Yes, our psychiatrists are trained in the diagnosis and management of ADHD. However, we take care in determining appropriate treatment for each individual client. Diagnostic clarity is always a priority as symptoms concerning for ADHD may overlap with other common conditions, including depression and anxiety. Prior to starting a stimulant (or example, Adderall, Vyvane, or Ritalin), we require that you compete neuropsychological testing if your ADHD symptoms are not currently being treated. We can provide you with referrals for a neuropsychologist, if needed.