Prestonwood Health stopped providing patient care on October 1, 2025. We were appointed its records custodian, and you can request copies at any time.
Dear Prestonwood Health Patients:,
We regret to inform you that Prestonwood Health will discontinue in-person clinical operations and permanently close our practice effective October 1, 2025. While this news may come as a surprise, we are deeply grateful for the privilege of serving your health needs.
We strongly recommend that you establish care with a new psychiatric provider as soon as possible to avoid
interruptions in your care. The following psychiatric practices are located near us, are providers that we can
specifically recommend, and are in-network with most insurance companies. Of course, you are not limited to
pursuing care with these individuals and are free to transfer your care to whoever you prefer.
Naveed Khokhar, MD
8501 Wade Blvd., Suite 100
Frisco, TX 75034
(972) 668-3109
Mosaic Psychiatry
5026 Tennyson Parkway
Plano, TX 75024
(469) 361-0467
Allen Psychiatry
1772 W. McDermott Dr.
Allen, TX 75013
(469) 340-2777
Cordially yours,
Alexander Cole, MD
Aaron Fernandez, MD
Gus Zhang, MD
Digital copies of your records from Prestonwood Health can be requested by filling out the secure release form on this site — click the “Request My Records” button to get started. In accordance with applicable state law, a reasonable fee may be charged for the copying and delivery of records. You will receive an email confirmation once your request is received.
Already made a request? Follow its delivery status by clicking the link below and entering the ticket information that was mailed to you.
My Request Status
Tell us who you are and what records you need.
Required by HIPAA. We may ask for ID or additional confirmation.
Our team retrieves and packages your file, with status updates by email.
Records are delivered by encrypted download or postal mail — your choice.
An organization responsible for securely maintaining and managing patient medical records on behalf of a healthcare provider or facility.
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What to submit, what happens next, and how to check the status of a request you have already made.
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Find any closed practice whose medical records Morgan Records Management maintains as custodian.
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Morgan Records Management is the appointed records custodian for Prestonwood Health in Texas. Its patient records have been transferred to us, and you can request copies at any time using the request form on this page.
In accordance with applicable state law, you may be charged a reasonable fee for the copying and transmittal of records. The exact amount depends on the size of your file and your state's regulations.
Most states allow by law up to 30 days to process records requests. Due to the high volume of requests we receive, it can take up to 30 days. We do our best to process all requests sooner, as we know how important they are.
Yes, with proper authorization. Parents or guardians for minors, attorneys with a HIPAA-compliant release form, and others with notarized permission may submit requests on your behalf. The form will guide you through what is required.
Call our medical records team at (833) 888-0061 and we will mail you a paper request form.
Contact the medical records team, Monday through Friday, 8 AM – 5 PM Eastern.
Phone: (833) 888-0061
Email: medical@morganrecords.com